Damage or faulty goods

If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged please let the driver know.

If you notice damage to the goods within 24 hours of receiving the delivery please contact us. Our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.

It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Mimicoco or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website or please contact our team and we will help you get this sorted.

 

Change of mind or made a mistake?

These things do happen; we will make the best effort to facilitate a replacement product or refund. Please contact our team and we will guide you through the process. Please note a few conditions:

Goods that have been delivered:

If your goods have been delivered but are still boxed and not open, and in the condition you received them, you may return them, at your cost, within 20 days for a refund minus a restocking fee, plus the original cost incurred by Mimicoco for shipping the initial order to you. This includes cost of shipping 'FREE' shipped items. Fees are as follows:

Tapware, showers, accessories - a 20% restocking fee is applied, plus delivery costs.

Toilets, basins, sinks, and large items - a 20% restocking fee is applied, plus delivery costs.

Goods and packaging must be in the original condition. 

We cannot accept goods that do not have their original packaging or the packaging is damaged.

 

Goods that cannot be returned

All Customised, Non Stocked or Speciality Manufactured products such as Vanity units, Shaving Cabinets, coloured tapware, concrete basins etc. Any item that have been custom made specifically for you cannot be returned or refunded.

Goods with damaged or missing packaging - Unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders - Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

 

Refunds

Refunds are carried out within 2-3 business days of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process.

In the event Mimicoco requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

 

Cost of returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse. Please package items securely for transport and ensure to take note of any return post tracking numbers as a reference.